Shipping & Returns

Gonzalez Brothers Dulces – Shipping & Delivery Policy

Last updated: Aug 30, 2025

1. Overview

Thank you for supporting Gonzalez Brothers Dulces! Our mission is to deliver your beloved traditional sweets quickly, safely, and reliably. This policy explains our order processing timelines, delivery options, shipping fees, and more.

2. Order Processing

• Processing Time: Orders are typically processed within 1 business day (Monday–Friday, excluding major holidays).

• Cut-off Time: Orders placed before 3:00 PM PST will be shipped the same day. Orders received after 3:00 PM PST or during weekends/holidays will be processed on the next business day.

• Peak Season Note: During holidays or special promotions, processing may take up to 2 business days.

3. Shipping Methods & Delivery

A. Local Delivery (Gilroy & Surrounding Areas)

• Next-Day Local Delivery: Available for most in-stock orders placed by 3:00 PM PST. A perfect way to get your treats fresh and fast!

B. Standard Shipping (Within the U.S.)

All shipments are sent via reputable carriers such as USPS or UPS ReturnLogic+7Termly+7drip.com+7Termly+6Squarespace+6Shopify+6AppScenic.

C. International Shipping

• Currently not available, but we’re exploring options! If you'd like us to ship internationally, feel free to contact us at [email/contact].

4. Shipping Restrictions & Exceptions

• We currently do not ship to PO Boxes or APO/FPO addresses.

• During severe weather or carrier disruptions, deliveries may be delayed. We'll notify you if such issues occur drip.comShipBob.

5. Order Tracking

• After your order ships, we’ll email you a tracking number so you can follow your package online.

6. Lost or Damaged Packages

• Please report any missing or damaged orders within 7 business days of expected delivery. We'll work quickly to resolve the issue.

7. Returns, Refunds & Cancellations

• Need to change an order or address? Contact us ASAP—cancellations may be possible if the order hasn’t shipped yet.

• Since we sell perishable and handmade items, we cannot accept returns unless the product was damaged or incorrect. In such cases, we’ll gladly offer a refund or replacement.

8. Where to Find This Policy

• A link to this shipping policy is available in the website footer, accessible from every page—just like major retailers recommend AppScenicdrip.com+7Shopify+7WebsitePolicies+7.

• We’ll also include a link during checkout for full transparency.

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